Terms Of Service

Policies and Procedures

Hours of Operation
* UltimateGuideToWordPress.com’s office is open Monday – Friday 9a.m. – 5p.m. EST
* We close for all government observed holidays

These policies and procedures apply to the following product:

Ultimate Guide To WordPress (UltimateGuideToWordpress.com)

Returns
* All refunds will be processed within 7 days.
* 100% money back guarantee covers price of product only.
* Customers must contact our support department with their order information to request a refund.
* Once a valid refund request is submitted, the refund process will take no more than 30 days. All refunds will be returned to the original credit card and PayPal orders will be credited back to the PayPal account.
* You have SIXTY (60) Days from the date of the original purchase to return the product to receive your refund. Any return received after the SIXTY (60) DAY time limit will not be processed.
* Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
* If we receive excessive or repeated refund requests from you, we reserve the right to add you to our “blacklist” to prevent future purchases of our products by you and we reserve the right to refuse your business at our sole discretion and/or for any other reason we deem necessary.

Personal Checks
* Checks or “e-checks” will not be accepted.

Customer Service:
If you have questions or comments regarding our products, please email us at support@UltimateGuideToWordPress.com or call (607) 699-1402. You will get a faster reply by emailing us.